Privacy Policy

Introduction

CoTrips ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel planning services.

By accessing or using CoTrips, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Use our travel planning features
• Fill out forms or surveys
• Contact our support team
• Subscribe to newsletters or marketing communications

This information may include:

• Name, email address, and password
• Travel preferences, dates, destinations, and other trip details
• Payment information (processed securely through third-party providers)
• Communications with our team

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and features used
• Time spent on pages and service usage patterns

How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our services
• Generate personalized travel itineraries based on your preferences
• Process payments and manage your account
• Communicate with you about service updates, offers, and news
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

AI and Machine Learning

CoTrips uses artificial intelligence and machine learning technologies to create personalized travel recommendations. When you use our services:

• Your travel preferences and inputs are processed by our AI systems
• We may use anonymized data to improve our AI models and algorithms
• Your specific travel plans and personal data are not used to train our general AI systems without explicit consent

AI Limitations and Accuracy

Our AI systems rely on various data sources and algorithms to generate travel recommendations. You acknowledge that:

• AI outputs are probabilistic and may not always reflect the most current or accurate information
• Generated itineraries are suggestions only and should not be considered as definitive travel advice
• The quality of AI recommendations depends on the accuracy and specificity of the information you provide
• Our AI systems are continuously learning and evolving, which may affect the consistency of recommendations

We strive to improve our AI systems continuously, but we do not warrant the completeness, reliability, or accuracy of AI-generated content. Users are encouraged to verify all information independently before making travel decisions.

Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties that help us operate our platform, process payments, analyze data, and provide customer service
• Business partners: When necessary to fulfill services you've requested, such as booking confirmations
• Legal requirements: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Payment Information

When you subscribe to CoTrips or make purchases through our platform, your payment information is processed securely by Stripe, our payment processor. We do not store your full credit card details on our servers.

The payment information we collect and share with Stripe may include:

• Name on payment method
• Payment method type (credit/debit card, etc.)
• Billing address
• Transaction history related to our services

Stripe may collect additional information as outlined in their privacy policy. We recommend reviewing Stripe's privacy policy to understand how they process your payment data.

We maintain records of your subscription status, purchase history, and billing cycles to manage your account and provide customer support. This information is stored securely and handled according to this Privacy Policy.

We may use your payment history to:

• Process subscription renewals
• Detect and prevent fraudulent transactions
• Resolve billing disputes and inquiries
• Provide personalized offers based on your subscription tier

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to certain processing activities
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us at privacy@cotrips.ai.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take appropriate safeguards to ensure your information is protected.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@cotrips.ai.